Luxury Heat Resistant Mat

SHIPPING

Standard shipping is free on all orders over $100 - 1-3 working days.

*Delivery times and charges may change depending on shipping destination and time.

RECYCLING

We’ll recycle your old styling tools for free, whatever the brand, whatever the condition, with the industry’s first styling tool recycling programme. 

Find out how 

RETURNS

45-day full refund policy on all products, restrictions apply to personalised products. Read our full Returns Policy

All CLOUD NINE products come with a standard warranty that lasts from the day you buy for one year. You can extend Iron and Wand* warranties to three years if you register your product within 14 days of purchase.

An issue within the warranty period? We'll repair or replace your product for free. For problems outside of warranty, contact our Customer Experience Team through our Help Centre for advice on next steps. Please note that if you haven’t registered your Iron or Wand for extended warranty, we can't honour the extended warranty.

*Excludes The Original Cordless Iron which has only a 1 year warranty and a 6 month warranty for the battery.